Privacy notice

At Rapid Temps, we take care of the personal information you share with us. This notice explains what we collect through our website, how we use it, how long we keep it and the choices available to you.

Rapid Temps Ltd (“Rapid Temps”, “we” or “us”) is the data controller for this information. This means we are responsible for deciding how and why it is used. Your rights are protected by UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are and how to contact us

If you have a question about your information or would like to exercise your data protection rights, please contact us:

• Email: info@rapidtemps.co.uk
• Post: Rapid Temps, 5C Greenvale Street, Ballymena, BT43 6AR
• ICO registration number: ZC273994

We are registered with the Information Commissioner’s Office (ICO).

What information we collect

The information we collect depends on how you use our website:

• Job applications: your name, email address, phone number, CV, any message you send, the role you apply for and information about how your application progresses.
• CV submissions: your contact details, CV and any information you provide about the type of work and locations you are interested in.
• Job alerts: your email address and the types of opportunities you ask to hear about.
• Enquiries: the information you provide through our contact and vacancy forms.
• Technical information: your IP address and browser details in our security logs. We also use a daily code to count visits to job pages.

You can apply for a role, send us your CV or sign up for job alerts without creating an account or password.

Please include only information that is relevant to your application. Avoid adding unnecessary sensitive information, such as health details, religious beliefs or political opinions, to your CV.

Why we use your information

We use your information for the following purposes and rely on the corresponding lawful bases:

• Helping you find work and managing applications: our legitimate interests in providing recruitment services and matching candidates with suitable employers. Where applicable, we also use information where necessary to take steps you request before entering into a contract with you.
• Responding to enquiries: our legitimate interests in answering questions and helping candidates and employers use our recruitment services.
• Sending job alerts: your consent, given when you confirm your subscription through the email we send you. You can withdraw your consent at any time using the unsubscribe link in every alert email.
• Meeting our recordkeeping responsibilities: our legal obligations, including those under the Conduct of Employment Agencies and Employment Businesses Regulations (Northern Ireland) 2005.
• Keeping our website and your information secure: our legitimate interests in protecting our systems, preventing misuse and investigating security concerns.

Where we rely on legitimate interests, we consider the impact on your privacy and balance those interests against your rights.

Withdrawing consent does not affect the lawfulness of anything we did with your information before you withdrew it.

Who we share your information with

We share your CV and relevant details with an employer only for a role you have applied for, or after we have spoken with you and you have agreed to be put forward.

We also use carefully selected suppliers to host our website and send emails. These suppliers process information on our instructions and are required to protect it.

We never sell your personal information.

How long we keep your information

We keep your information for the following periods:

• Job applications and attached CVs: 24 months after the application was last updated, then deleted automatically.
• CVs submitted without applying for a specific role: 24 months, then deleted automatically.
• Job alert subscriptions: until you unsubscribe. Unconfirmed subscriptions are deleted after seven days.
• Records we must retain by law: for the period required by the relevant law.
• Security logs: up to six years.

Where a legal requirement applies, we may need to retain particular records even after other information has been deleted.

How we protect your information

We use security measures to help protect your information and control who can access it:

• Information sent through our website is encrypted in transit using HTTPS.
• CVs are stored outside the public website.
• Access to CVs is restricted to signed-in recruitment staff using two-step verification.
• Every staff access to a CV is recorded in a tamper-evident audit log.

Your rights and choices

Depending on the circumstances and the lawful basis we use, you can ask us to:

• Give you access to your personal information.
• Correct information that is inaccurate or incomplete.
• Delete information where there is no longer a lawful reason to retain it.
• Restrict how we use your information.
• Provide information you have given us in a portable format, where that right applies.

Your right to object: you can object to our use of your information where we rely on legitimate interests. We will consider your request and explain whether we can continue using the information under the law.

To exercise your rights, contact us using the details above. If possible, use the email address you used to apply, submit your CV or subscribe to alerts. This helps us locate your information, but it is not a requirement. We may ask for information to confirm your identity where necessary.

We will respond without undue delay, normally within one calendar month. If we need information to verify your identity, the response period begins once we receive it. For complex or multiple requests, we may extend the deadline by up to two further months. We will explain any extension within the initial one-month period.

You can stop receiving job alerts at any time by clicking the unsubscribe link in an alert email.

Questions or complaints

If you have a concern about how we handle your information, please contact us at info@rapidtemps.co.uk. We welcome the opportunity to understand your concern and put things right.

You also have the right to complain to the Information Commissioner’s Office:

• Website: ico.org.uk/make-a-complaint
• Telephone: 0303 123 1113